If you are dissatisfied with your order, for any reason, you can return your item(s) for a refund or exchange within 30 days from the purchase date. The full refund will be issued only if the merchandise is in “unused” condition and the product’s packing material is in the same condition as when received. Product is subject to inspection by X Factor Partners LLC upon receipt. A $12. restocking fee will be subtracted from your refund amount, except for defective, damaged products or error in shipment quantity and/or address.
Products that are defective or damaged, or shipment errors are required to be returned within 15 business days.
An exchange can be made for a different size of the same current product. Please see sizing chart to measure and order your correct size.
To begin the return process, please write to firstname.lastname@example.org to receive a return authorization (RA) number and Return Label. Include Order Number, Name, Address, and Reason for Return. Returns ARE NOT accepted without an RA number. All returns should be mailed in original box with Return Label to: X-Factor Belt/Agapo, 252 7th Avenue - Suite 8L, New York, NY 10001